- Shipping & Returns
Shipping & Returns
Free Domestic Shipping (Does Not Include Custom Orders or Wholesale/Bulk Orders)
All orders over $50, shipped to the continental U.S., qualify for Free Ground Shipping! Qualifying orders will be consolidated to one shipment, which may add additional time to the final delivery. To receive free shipping, input the code 2017USASHIP at check-out.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Loyalty Discount Program
Receive a 10% discount on ALL future orders as part of our Loyalty Discount Program. Simply register during checkout with your information, and the shopping cart will recognize you as a repeat customer, and discount your order 10%! There are no codes to enter, and no limit to how many times you can use this discount.
We appreciate our loyal customers, and hope you keep coming back to The Hat Pros for all your headwear needs!
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.